vai88's Privacy Policy
Your personal information is completely safe with us. This policy has been created to ensure full transparency about how we collect, use, and store data.
Introduction & Scope
vai88 is a secure and reliable online gaming and betting platform that provides services to users in Bangladesh. This Privacy Policy ("Policy") explains what information vai88 collects from users of its platform, how that information is used, who it may be shared with, and what rights users have over their own data.
By using vai88's website (vai88.lat) or any related services, you consent to the terms of this Policy. If you do not agree with any part of this Policy, please refrain from using our services.
This Policy may be changed or updated at any time. For significant changes, we will attempt to post a notice on the platform. However, it is the user's own responsibility to visit this page regularly.
What Information We Collect
vai88 collects various types of information to deliver its services without interruption and to improve the user experience. This information is as follows:
2.1 — Information You Provide Directly
When you register for an account or log in to vai88, the following information may be collected:
- Full name and username
- Valid email address
- Mobile phone number
- Date of birth (for age verification — for users aged 21 or older only)
- Password (stored in fully encrypted form)
- Bank or mobile banking account details (for deposits and withdrawals)
2.2 — Automatically Collected Information
When you access vai88's platform or use its services, certain information is collected automatically:
- IP address and browser type
- Device type and operating system
- Time spent on the website and pages visited
- Clicks, scrolls, and other browsing behaviour
- Cookie and session data
- Referral source (how you arrived at our site)
2.3 — Transaction & Gaming Information
- Deposit and withdrawal history and amounts
- Betting and gaming activity records
- Bonus usage information
- VIP tier changes and benefit history
Purpose of Data Use
vai88 uses collected information for the following legitimate purposes. We never misuse data and do not retain any information beyond what is necessary.
Account Management: To create, verify, and secure your account, and to enable you to log in and carry out transactions.
Financial Transaction Processing: To correctly process your deposit and withdrawal requests via bKash, Nagad, Rocket, Upay, or bank transfer.
Security & Fraud Prevention: To detect suspicious activity and prevent fraudulent transactions or unauthorised access on the platform.
Customer Support: To assist our 24/7 support team in providing fast and effective resolution of any issues, complaints, or questions you may have.
Service Improvement: To review user experience and improve the platform's games, bonus offers, and interface.
Notifications & Communication: To send important account notices, transaction confirmations, and relevant promotional information (based on your consent).
Responsible Gaming: To monitor your gaming behaviour and provide support where needed, and to work towards preventing excessive gaming.
Data Disclosure & Sharing
vai88 never sells your personal information to third parties or uses it as a product for commercial purposes. However, limited information may be shared in certain specific circumstances:
4.1 — Service Provider Partners
Necessary information may be shared with payment processors (such as bKash, Nagad, Rocket, Upay, and bank transfers), technology infrastructure providers, or gaming software suppliers — solely for the purpose of correctly operating that service. These partners also operate under their own privacy obligations.
4.2 — Legal Obligations
If disclosure of information is legally required by a court order, legal process, or valid request from an authority, vai88 may disclose it.
4.3 — Business Restructuring
In the event of a merger, acquisition, or transfer of business assets, user data may pass to a new entity. Users will be notified in advance in such situations.
Cookies & Tracking Technologies
vai88 uses cookies and similar tracking technologies on its website. Cookies are small data files stored in your browser that help improve the website's functionality and user experience.
Types of cookies we use:
- Essential Cookies: Required for the platform's basic operations — such as maintaining login sessions and security verification.
- Functional Cookies: Used to remember your preferences (language, settings).
- Analytical Cookies: Help review website usage and improve service quality.
- Marketing Cookies: May be used to deliver relevant promotional information to you (based on your consent).
You can control or disable cookies at any time through your browser settings. However, disabling certain cookies may limit some functionality of the platform.
Data Protection & Security
vai88 treats the security of your information as the highest priority. We follow industry-standard technical and administrative security measures.
All data transmission is secured with 256-bit SSL/TLS encryption. Look for https:// in your browser's address bar.
User data is held on secured, regularly backed-up servers. Firewalls and monitoring systems are active to prevent unauthorised access.
Only authorised staff can access data for specific operational purposes. All access is logged.
vai88's technology infrastructure undergoes regular security audits and vulnerability assessments to ensure fair play and protection at all times.
Nevertheless, complete security of data transmission over the internet cannot be guaranteed. Keeping your account password confidential and not logging in from unfamiliar devices is your own responsibility.
Data Retention Period
vai88 retains data only for as long as necessary. Factors considered in determining the retention period are:
- All necessary information is retained while an account is active.
- Even after an account is closed or deactivated, data may be kept for a set period for legal and audit purposes.
- Financial transaction records are retained in accordance with applicable legal requirements.
- Certain data may be deleted or deactivated at a user's request or in light of legal obligations.
- Anonymous data collected for analytical purposes may be retained for a longer period.
Your Rights
vai88 believes that every user has rights over their own data. You have the following rights:
Right of Access
You may request to know what information we hold about you.
Right to Rectification
You may request correction of any inaccuracies in your information.
Right to Erasure
In certain circumstances, you may request that your information be deleted.
Right to Restrict Processing
In certain cases, you may request that the processing of your data be restricted.
Right to Object
You may object at any time to your information being used for marketing purposes.
Right to Portability
You may request to receive your information in a structured and readable format.
To exercise these rights or to make any data-related request, contact us at [email protected]. We will action your request within a reasonable time.
Protection of Minors
vai88 is for individuals aged 21 or older only. We do not intentionally collect any information from minors.
Age is verified at the time of account registration. If it comes to our attention that a minor is using our platform, that account will be closed immediately and the associated information will be deleted.
If you believe a minor in your family is using our platform, please notify us immediately at [email protected]. To learn more about responsible gaming, visit our Responsible Gaming page.
Policy Changes
vai88 reserves the right to change or amend this Privacy Policy at any time. For significant changes, we will attempt to inform you in the following ways:
- By displaying a notice on the platform's home page.
- By sending a brief notification to your registered email.
- By updating the "Last Updated" date at the top of this page.
Continued use of the platform after any changes will be taken to mean that you have accepted the new policy. We therefore recommend visiting this page regularly.
Have a Question About Privacy?
If you have any questions, concerns, or requests regarding this Policy, our support team is always ready to help.
You'll find answers to common questions on our FAQ page. To learn about our rules, visit the Terms & Conditions page.