Can I request self-exclusion on behalf of another family member?

Self-exclusion is normally activated by the account holder themselves. However, if there is a serious situation, please contact us at support@vai88.lat or via live chat. Our support team will guide you through the right steps.

A safe and healthy gaming experience

Responsible Gaming — Your protection is our priority

At vai88, we believe enjoyable gaming means conscious and safe gaming. Our tools and guidelines are always here to protect you and the people you care about.

For players 21+

Our commitment

Gaming is for entertainment, not addiction

vai88 is a safe and reliable platform that places the highest importance on your overall wellbeing. The right way to enjoy online gaming and sports betting is to treat it as entertainment — not as a source of income or a way to solve problems.

We know that gaming can have a negative impact on some people. That is why vai88 has developed a range of effective tools and policies to help you play consciously and enjoyably. On this page you will learn how to keep yourself protected, where to find help, and how vai88's responsible gaming measures work.

Remember: Gaming is entertainment. If you are continuing to gamble in order to recover lost money, or you feel that your personal or family life is being affected, please contact our support team right away.

The 21+ age limit is strictly enforced
To create an account and play on vai88, you must be at least 21 years old. Minors are not permitted to open accounts.

Set your budget before you play
Before each session, set a maximum spending limit for yourself and do not exceed it.

Taking a break is a sign of strength
When gaming no longer feels like fun, take a break. Our time-out and self-exclusion features are here for you.

Protection tools

vai88's responsible gaming measures

Deposit Limits

Set a maximum daily, weekly, or monthly deposit limit. Once a limit is set it takes effect immediately, and a cooldown period applies if you want to increase it.

Time-Out

Temporarily suspend your account for a set period — from 1 day up to 6 weeks. During the break, accessing your account or placing bets is not possible.

Self-Exclusion

If you want to stay away from gaming for an extended period, choose to close your account from 6 months up to permanently. This decision takes effect immediately.

Gaming History Review

View your betting and gaming history at any time. A clear picture of how much time and money you have spent helps you make informed decisions.

24/7 Support

Contact our Bengali-speaking support team via live chat or email at any time. If you have any concerns about your gaming, we are here for you.

Account Verification

The age and identity verification process ensures the platform is for adults only. Age confirmation is mandatory before opening a vai88 account.

Know yourself

Warning signs of gaming addiction

Answer the following questions honestly. If you answer "yes" to most of them, it may be time to seek help.

Do you keep betting more in order to win back money you have lost?
Is gaming harming your work, family, or relationships?
Have you borrowed money or sold assets in order to bet?
Do you feel restless or irritable when you are not playing?
Have you tried to stop on your own but been unable to?
Are you hiding the amount you game from the people close to you?
Are you thinking of gaming as a solution to financial problems?

Healthy gaming habits

Simple tips for staying well

Responsible gaming is not difficult — just follow a few basic rules.

Set a firm budget before you play and stick to it.
Never think of gaming as a way to earn money.
Take regular breaks and avoid long sessions.
Spend time with family and friends.
Stay away from gaming when you are stressed or feeling low.
Treat winnings as a bonus and losses as the cost of entertainment.

Financial protection

Deposit limits and withdrawal policy

Minimum Deposit

On vai88, the minimum deposit across all payment methods (bKash, Nagad, Rocket, Upay, and bank transfer) is just ৳100. Start small and play at your own pace.

Withdrawal Rules

The minimum withdrawal is ৳500. Processing is usually completed within just 1 hour. Fast withdrawals help protect you from the temptation of larger amounts.

Wagering Requirement

The wagering requirement for the welcome bonus is only 10x the bonus amount. Example: for a ৳1,500 bonus, a total of ৳15,000 in bets makes the bonus withdrawable.

Get help

If you are having trouble, contact us now

If you feel you are having difficulty controlling your gaming, do not wait — contact vai88's support team. Our trained support representatives will help you with complete confidentiality.

We are ready to help you set deposit limits, activate a time-out, or complete self-exclusion at any time upon your request. Your wellbeing is at the heart of our service.

24/7 Live Chat

[email protected]

Bengali & English

Help for family members too

Are you worried that someone in your family may be gaming excessively? You can contact us on their behalf. We also offer guidance on how family members can provide support.

Helping a loved one is the most important step you can take. Our support team speaks with complete confidentiality.

Protecting minors

Strict barriers for minors

vai88 is for players aged 21 and above only. Age verification is mandatory during account setup. We are committed to keeping minors away from gaming.

If you find out that a minor is using vai88, please inform us immediately. We will close that account right away.

Use internet filters or parental control software on devices used by children or teenagers in your household. Never share your account details with anyone.

For adults only

Gaming is prohibited for those under 21.
Play responsibly.

Follow the steps

How to set limits and self-exclusion

Log in to your account

Responsible Gaming section

In the account menu, click on the "Responsible Gaming" option.

Choose your tool

Select whichever you need — deposit limit, time-out, or self-exclusion.

Confirm

Save your changes. Deposit limits take effect immediately. Contact live chat for assistance.

FAQ

Questions about responsible gaming

Yes, activating self-exclusion cancels all active bonuses on your account. However, your real balance (excluding bonuses) remains available for withdrawal. Contact our support team for more details.

Yes, lowering a deposit limit takes effect immediately. However, if you want to increase a limit, a set waiting period applies — this is intentional, to prevent decisions made in the heat of the moment.

A time-out is a short-term break — typically from 1 day to a few weeks. Once the period ends, your account is automatically reactivated. Self-exclusion is a long-term or permanent option — your account remains fully closed for 6 months or more.

Self-exclusion is normally activated by the account holder themselves. However, if there is a serious situation, please contact us at [email protected] or via live chat. Our support team will guide you through the right steps.

No. vai88 strictly enforces a 21+ age limit. Age verification is required during the account verification process. We reserve the right to immediately close any account suspected of belonging to a minor.

Various government and private organisations in Bangladesh work in the areas of mental health and addiction recovery. Consult a doctor or mental health professional you trust. vai88's support team can also point you toward the right resources.

Play safely and enjoy yourself

Game responsibly and enjoy the best experience vai88 has to offer.
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